Returns Policy


The Buyer has the right to cancel an order at any time up to 7 working days, commencing on the day after delivery of the ordered Goods, by sending written notice of the cancellation to the Seller at the address, fax number or e-mail address supplied on this website. All products must be returned in new, unused, saleable condition to Buratino Productions Ltd.

In the event that the Buyer cancels the contract the Buyer shall be responsible for paying all reasonable costs and expenses incurred for the ordered Goods being returned to the Seller, and the Seller shall reimburse any sums paid to them by the Buyer in respect of the ordered Goods less the cost of delivery within 30 days of the notice of cancellation being given.

If you wish to cancel an order before we have sent it, please email us quoting your name and the Order Number, which can be found on your Order Confirmation email.

Should you not return the item(s) to us, you are legally required to make them available for collection and we are entitled to charge you our reasonable costs to recover them.

How to Return Goods:

If you need to return a purchase to us please post to:

Buratino Productions Ltd

73 Gerkins road, RD 2
Christchurch 7672
New Zealand

Reasons for Return:

Goods which have been supplied in error or which have manufacturing faults must be returned no later than two weeks after receipt of the goods. The Customer must notify Buratino Productions Ltd that the goods are being returned prior to returning them.

Faulty item – In the unlikely event that you receive a faulty or defective item, please immediately let us know by email and we will exchange it . We would usually need you to send the item back to us, and we will be happy to reimburse you the postage costs.

Damaged goods – If you receive an item that is damaged you should contact us immediately. This does not cover faults caused by customer neglect, misuse or incorrect handling.

Incorrect or missing goods – Please notify us within 5 days of delivery if you have received an item you didn’t order or any parts are missing.

Condition of Goods:

Returned goods must reach us in resaleable condition, adequately and safely packaged in the original packaging. This packaging should be pristine – unmarked and undamaged. Please print out your Order confirmation email and enclose this with your return.

Buratino Productions Ltd cannot be held responsible for parcels which fail to reach us or are damaged in transit, and we will be unable to process your return until it is received back.

Refunds are processed within 2 weeks of receipt of the items back, after they have been fully inspected.